Customer Support Consultant

As a candidate for the Customer Support Consultant position, you will have the opportunity to thrive in a dynamic and innovative environment. Your role will be pivotal in enhancing customer satisfaction and loyalty by delivering exceptional support.

Position – Customer Support Consultant

Job Location – Eau Claire, WI

Starting Date – Immediate

Employment Term – Temp-to-Hire

Employment Type – Full-Time

Work Hours (Shift) –  1st Shift (8am – 5pm)

Starting Pay – Starting at $20/Hour

Benefits – Medical, Vision, Dental, 401(K), Paid Vacation, Paid Holidays, Referral Bonus

Required Education – High School Diploma/GED

Required Experience – Customer service experience highly preferred

As a Customer Support Consultant, you will be the primary point of contact for our customers via phone, email, and chat. Your role will involve providing exceptional support by answering inquiries, resolving issues, and ensuring a positive customer experience. You will be responsible for understanding customer needs, troubleshooting problems, and offering solutions while maintaining a friendly and professional demeanor.

Responsibilities

- Responding promptly to customer inquiries across all communication channels.   

- Assisting customers with product information, order status, and account issues.

- Documenting customer interactions and resolutions.

- Following up with customers to ensure satisfaction and provide ongoing support.

- Collaborating with other departments to resolve complex issues.

Qualifications 

- Excellent verbal and written communication skills to effectively engage with customers via phone, email, and chat, ensuring clarity and understanding.

- Proficiency in troubleshooting issues and developing creative solutions to resolve customer inquiries, ensuring satisfaction and loyalty.

- Willingness to embrace change and work in a fast-paced environment, with the ability to quickly adjust to new information, policies, and procedures.

- Familiarity with various e-commerce platforms, along with the ability to learn new systems quickly to manage customer interactions effectively.

Send an email to eauclaire@seekcareers.com or call us at 715-832-1000 to schedule an interview. You are always welcome to apply online anytime at www.seekcareers.com. You can now TEXT us at 715-832-1000 to discuss job opportunities!