Why Customer Experience Matters

Description

Registration: www.successfulbusiness.org/events Where: Online via Zoom When: Wednesday, January 29, 2025 | 6 PM to 7 PM The more you understand your customers' needs and requirements, the more likely you're to increase your revenue. Creating a desirable customer experience is not only true for big corporations but also for small and medium-sized businesses. In this webinar you will learn: - What is CX? - Why is it important? - Tools that are important for you - Creating your CX Vision and Ideal Customer Journey - Gathering Voices of the Customers - Taking action ABOUT THE PRESENTER My name is Robe Wenig and I recently moved from Tokyo to Menomonie. I'm a corporate leader who believes in developing others and helping people achieve their potential. In my last role in Japan, I had the opportunity to head the Customer Experience Management team and build a customer-first transformation for the whole organization. I have learned the importance of listening to our customers and how it affects our brand. I'm fortunate to be able to continue my passion for developing a likable customer experience as the Head of Customer Experience for Culligan Water. https://www.linkedin.com/in/robe-ann-paccial-wenig-88602541/