• Originate repair orders for service and sales departments
• Schedule retail and internal service work appropriately
• Track job status and progress 
• Communicate with customers 
• Ensure service work is approved in advance
• Return phone calls and emails promptly
• Take payment for repair orders and review work performed with customers
• Process warranty claims with manufacturers
• Check inventory and customer units for service bulletins and recalls

Requirements:

• In depth experience with Customer Service
• Ability to work independently, with minimal supervision
• Ability to multi-task and work in a very busy environment
• Strong listening and communication skills
• Experience with Excel, PowerPoint, and Word